Support customers at every point of their interactions with a Customer Engagement Center
Empower your service teams with Intershops Customer Engagement Center and provide personal support throughout
the buying process.
Personal engagement that increases satisfaction and sales!
Everyone could use a little help sometimes - especially with more complex transactions. Connect with your customers, help them find what they need, and increase the value of every order with the Intershop Customer Engagement Center (CEC).
Monitor your customers’ needs and online shopping behavior, thanks to deep integration with Intershop Commerce Management.
Communicate with buyers using their preferred channels and answer all their questions in real-time.
Guide your customers through their entire buying journey by offering expert advice via co-browsing.
Support your customers from selecting the right products to completing their online purchase and beyond.
Give your service team superpowers
Use Intershop Customer Engagement Center (CEC) to empower your customer service team to exceed customer expectations and give every shopper personal advice and support.
Best-in-class storefronts
To help B2B and B2C customers find exactly what they’re looking for - on any device.
Personalized coupons
Offer order assistance and personalized coupons in case anything goes wrong.
Co-browsing capabilities
Shop side-by-side with your customers to lead them to the right products and easily complete their orders.
Multichannel communication
Interact with customers on their preferred channels and easily pick up the conversation wherever you left off.
Individual approach
Follow the complete shopping process for each and every customer to pinpoint where they might need help.
Modern interface
Focus on your customers and their concerns - not the tool itself!
Empower your customer service to build stronger business relationships!
Give your customers a helping hand at every point in their journey with Intershop’s Customer Engagement Center. Offer assistance at the right moment to boost sales and satisfaction.
Want to discover the most efficient way to manage your product information?
Intershop Product Information Management enables you to provide your customers with rich product information at every single touchpoint. Are you interested? Then get in touch with us today!
